Refund policy

Return and Refund Policy

At Stryde wears, we want you to have a positive shopping experience. This Return and Refund Policy explains our policy regarding returns and refunds for purchases made through our store.

No Returns

Stryde wears does not accept returns for unwanted, unsuitable, or changed-mind purchases.

All sales are considered final, except where a product is received damaged, defective, or incorrect, or where a refund is otherwise required by applicable law.

Customers should carefully review product descriptions, sizes, colors, and other product information before placing an order.

Damaged, Defective, or Incorrect Products

Please inspect your order carefully when you receive it.

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible at:

Email: support@strydewears.com

Please include:

Your order number
The name of the product
A brief description of the issue
Clear photos or other evidence showing the damage, defect, or incorrect product

We will review the information provided and determine the appropriate resolution.

Full Refund for Defective Products

If the product is confirmed to be defective, damaged, or incorrectly supplied, Stryde wears will provide a full refund for the affected product.

The refund will normally be issued to the original payment method used for the purchase.

Approved refunds will normally be processed within 10 business days after the refund has been approved.

Please note that your bank, credit card company, or payment provider may require additional time to complete the transaction.

Refunds

Refunds are not available for products that are not defective, damaged, or incorrectly supplied.

This means that we do not provide refunds for:

Change of mind
Incorrect size selected by the customer
Incorrect color or variant selected by the customer
Products that are no longer wanted
Products that do not meet personal preferences
Products that have been used, washed, altered, or damaged after delivery

A refund will only be considered where the product is confirmed to be defective, damaged, incorrectly supplied, or where applicable law requires otherwise.

Exchanges

We do not offer direct exchanges.

If you would like a different product, size, color, or variant, you will need to place a new order.

Products Damaged After Delivery

Products that are damaged, altered, washed, or otherwise affected after delivery by the customer are not eligible for a refund.

We may request photographs or other information to determine whether the issue existed when the product was delivered.

Order Issues and Delivery Problems

If your order arrives damaged, contains an incorrect product, or has another significant product-related issue, please contact us at:

Email: support@strydewears.com

Please keep the product, packaging, and shipping materials until the issue has been reviewed, as photographs or other information may be required.

Return Shipping

Because we generally do not accept returns, customers should not send products back without receiving prior written instructions from Stryde wears.

If a product is confirmed to be defective, damaged, or incorrectly supplied and we require the product to be returned, we will provide appropriate return instructions.

Products sent back without prior authorization may not be accepted.

Non-Returnable Products

All products are generally non-returnable unless they are confirmed to be defective, damaged, incorrectly supplied, or a return is required by applicable law.

Certain products may also be subject to additional restrictions based on their nature or applicable legal requirements.

European Union Consumer Rights

If you are a customer located in the European Union, applicable consumer protection laws may provide you with additional rights, including a statutory right of withdrawal in certain circumstances.

Where the statutory 14-day right of withdrawal applies, you may have the right to cancel your purchase within 14 days without providing a reason, subject to applicable legal exceptions.

Nothing in this policy is intended to limit, exclude, or waive any consumer rights that cannot legally be excluded.

Any refund or other remedy required by applicable law will be provided in accordance with those legal requirements.

Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.

Any updated version will be published on this page with the revised policy information.