Refund policy

At Stryde wears, we want you to have a positive shopping experience. This Return and Refund Policy explains when returns, replacements, and refunds may be available for purchases made through our store.

Return Period

We accept eligible return requests within 30 days after the date you receive your order.

To be eligible for a return, the item must be:

Unworn and unused
In its original condition
In its original packaging, where applicable
Returned with any original tags or accessories
Accompanied by proof of purchase or your order number

Products that have been used, damaged after delivery, altered, washed, or returned without their original packaging may not be eligible for a return.

How to Request a Return

Before returning any product, you must contact us at:

Email: thinknoor@gmail.com

Please include your order number, the name of the product, and a brief description of the reason for your return. Photos may be requested when necessary to evaluate the condition of the product.

Do not send a product back before receiving return instructions from us.

If your return request is approved, we will provide you with the appropriate return instructions and return address for your order.

Products sent back without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, or different from the product you ordered, contact us as soon as possible at thinknoor@gmail.com.

Please provide your order number and, when possible, clear photos showing the product and any damage or incorrect item.

After reviewing the information, we may offer an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.

Refunds

Refunds are generally issued only for products that are confirmed to be defective, damaged, or incorrectly supplied, except where applicable law requires otherwise.

If a refund is approved, it will be issued to the original payment method used for the purchase.

Approved refunds will normally be processed within 10 business days after the refund has been approved.

Please note that your bank, credit card company, or payment provider may require additional time to complete the transaction.

Return Shipping

If the return is required because the product is defective, damaged, or incorrectly supplied, we will review the circumstances and provide appropriate return instructions.

For other approved returns, the customer may be responsible for the applicable return shipping costs unless otherwise required by law.

Original shipping charges may not be refundable unless required by applicable law.

Non-Returnable Products

Some products may not be eligible for return because of their nature or applicable legal restrictions.

These may include:

Perishable goods
Custom or personalized products
Certain personal care or hygiene products
Hazardous materials
Flammable liquids or gases
Gift cards
Products that have been used, altered, or damaged after delivery

Additional product-specific restrictions may apply where clearly stated on the product page or where required by applicable law.

Exchanges

We do not offer direct exchanges.

If you would like a different product, size, color, or variant, you may need to return the eligible product according to this policy and place a new order separately.

European Union Consumer Rights

If you are a customer located in the European Union, applicable consumer protection laws may provide you with additional rights, including a statutory right of withdrawal in certain circumstances.

Where the statutory 14-day right of withdrawal applies, you may have the right to cancel your purchase within 14 days without providing a reason, subject to applicable legal exceptions.

Any refund required under applicable law will be provided in accordance with those legal requirements.

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded.

Order Issues and Delivery Problems

If your order arrives damaged, contains an incorrect product, or has another significant issue, please contact us at thinknoor@gmail.com so we can review the situation and determine the appropriate solution.

Please keep the product, packaging, and shipping materials until the issue has been reviewed, as photos or other information may be required.

Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our business practices, products, services, or applicable legal requirements.

Any updated version will be published on this page with the revised policy information.